IT Business Solutions
What our department looks like
Overseen by the Head of IT, the IT Business Solutions Department covers three specific areas, these are:
- Service Delivery Management - providing end user Customer Service
- Technical Operations - who manage the infrastructure, from the "tin" up to OS, applications, networking and database levels
- Business Solutions – who are responsible for the configuration ;and design of new systems and the integration of systems
Exactly what you’ll be doing
This is a really varied graduate role. You’ll start your learning journey in the role of IT Support. Here, you’ll spend time with every department in the business and become familiar with all the different areas. This will include checking what packages are being used such as AS400, Citrix, SAP, PeopleSoft and Voice pick, so that you know exactly what to do when IT system support is needed.
Next you’ll work on the IT Helpdesk, dealing with ad-hoc IT problems over the phone as a remote user. This will be followed by some time with the Technical Ops team looking at networks and platforms. Finally you’ll join the Build Team and look at how to integrate systems across the business – things like SAP, AS400 and PeopleSoft.
You’ll also have the chance to learn about other areas within IT such as Project Management, Business Analysis and testing. All of this will help decide which suits you best and where your interests lie. You’ll be supported and challenged at all times with targets to hit and constant performance reviews. And, at the end of the scheme, as long as your performance has met our expectations, you’ll have secured yourself a permanent role within Wilko.
The skills you’ll need to succeed
To work within our IT Department, the ability to be analytical and to think critically is absolutely essential. You’ll also need to show us your passion for IT and genuine love of getting to the root cause of a problem. Ideally, you’ll have a technical degree, be professional, business minded and, importantly, able to communicate with people of all levels.